Frequently Asked Questions
Frequently Asked Questions
About Reserving Your Vacation Home
How do I book a vacation with ASVR?
You can call us directly at (509) 649-3099 or book directly on this website. We will then Email you instructions on how to review and sign your online rental agreement.
You will always find our lowest rates directly on this website. Unlike VRBO, Homeaway and Airbnb, we do not charge online booking/service fees.
When will I be charged for the rental?
The entire rental will be charged at booking if your arrival date is less than 60 days from the date you make the reservation (90 days for Holiday periods). If you are booking more than 60 days in advance, you are charged a deposit of $250 or more depending on the property. The deposit is applied to your rental. The balance is then due in full 60 days prior to your stay (90 days for Holiday periods). If we are not contacted 60 days prior we automatically charge the card we have on file.
What credit cards do you accept?
Visa, MasterCard, and Discover
Why do I have to pay in advance?
Unlike a hotel with identical rooms to rent by the night, there is only one of a specific vacation home. Most guests book their stays far in advance to insure that their special home will not be reserved by another traveler. Consequently, a replacement booking for the same home and dates may not occur on short notice. In exchange for committing their home to a specific date, the homeowner deserves the assurance of corresponding revenue.
What time is check in?
Check in time is any time after 4pm. You will be able to drive right to the cabin and let yourself in!
What time is check out?
Check out is any time before 11am.
What if there is an illness or family emergency and we need to cancel our reservation?
We do understand that unexpected situations might curtail the best of plans. Should you be unable to continue with your rental reservation it must be in writing or via an email. If your arrival date is greater than sixty (60) days, ninety (90) days for Holiday periods, from your formal notification we will refund your deposit(s) 100%, minus a $50 to $100 cancellation fee depending on the cabin.
If you cancel within sixty (60) days, ninety (90) days for Holiday periods, of the scheduled Date of Check-In, you will forfeit 100% of your deposited funds. However, you will have one (1) year from the original date of check-in to rebook (one time only) for the same property for a 20% rebooking fee, subject to availability and only during one of our two designated off-seasons.
Are there other charges in addition to rent?
There are other charges in addition to rent that you will see when booking. They will also be on the 1st page of your online rental agreement. These charges will include; House cleaning fee, WA state tax, pet fee if applicable, and a non-refundable Damage Waiver or a refundable security deposit.
Does the “sleeps” capacity apply to children and infants?
We don’t charge for children under the age of 3. We will work with you if your guest count exceeds the “sleeps” capacity due to young infants/toddlers. Just give us a call!
How do we get the keys and instructions to the home?
Assuming full payment has been received, you will receive an email from us 4 – 5 days before your arrival that will contain driving directions, emergency phone numbers, and a code to a lock-box or electronic key pad at the home. (Keys are in the lockbox.) This same information is also contained in our smartphone guest app, and online guest portal.
What is the difference between a Damage Waiver and Damage Deposit?
What’s the difference?
The Damage Waiver is added to the reservation when you book on-line. It’s non-refundable and covers any accidental damage up to $1,000, assuming we are notified of the damage prior to your departure.
We are very conscientious. We don’t want to pay for that.
If you wish to post a Damage Deposit instead, give us a call and we may be able to change the Damage Waiver charge to a refundable Damage Deposit if you aren't paid in full. Damage deposits vary by cabin, but you can expect a deposit of $500 or more.
Some properties require a Damage Deposit when certain capacities are exceeded in the home.
When do I have to post the Damage Deposit?
We will charge your damage deposit 60 days before your stay.
When do I get it back?
It will be returned to you within 14 days of checking-out, less the cost of any damage or loss that may have occurred during your stay.
What happens if there is an emergency in the home?
Call our offices first and leave a message if we don’t pick up. Our office phone is monitored 7 days a week. Then call our emergency cell phone numbers that are posted in the welcome binder and welcome letter in the cabin.
What do we need to bring?
Clothes, food items including spices and condiments. You will find the home clean and stocked with linens, bedding, towels, cookware, paper towels, TP, dishwashing soap, shower soap, shampoo, laundry soap and hand soap. Coffee makers are supplied at all our cabins, but please bring your own coffee.
What about traveler’s insurance?
No one wants to pay for a vacation they can’t take. We encourage you to purchase a traveler’s insurance policy that will compensate you in the event an unpredictable circumstance prevents you from completing your reservation. Travel insurance is available through Travel Guard.
What do we need to do when it’s time to leave?
1. Collect all dishes thru out the home and place in the dishwasher & start the first load.
2. Collect all trash thru out the home and take it outside to the main trash can.
3. When possible, start the first load of dirty towels in the washer.
4. Turn heat down to 55 degrees during the Winter & lock all windows & doors.
5. Return any moved furniture to its original location.
6. Put away all games & pieces back into their original box and place where it was found.
7. Put the key back in the lock box.
8. When you arrive home you will receive an email from us asking you to fill out an online guest review. Please do so if you have the time! We appreciate it.
Visiting Upper Kittitas County
How do we get to the Roslyn?
East on Hwy I-90 take exit #80 to Roslyn Salmon La Sac and turn left on Bullfrog Road. Continue through the Suncadia entrance round-about and then take the second turn-off in the second round-about to Roslyn on highway 903
How do we get to the Cle Elum?
East on I-90 take exit #84 & continue for approx... 1/2 mile and you will drive through the heart of Cle Elum.
How long of a drive?
Approx. 90 miles 1 ½ hour drive from Seattle. Winter weather conditions can affect your drive time by an hour+.
Pass Conditions & Closure Updates?
Please see the link to WSDOT which gives you the most up to date pass & weather conditions.
Do I need a 4 wheel drive vehicle to make it over the pass?
On occasion during the winter months the Washington State Patrol will require all wheel drive vehicles or chains during extreme winter conditions. Otherwise chains will be recommended to have at all times during the winter months. Upper Kittitas County is snow country during the winter. Even if it’s not required over the pass we highly recommend 4 wheel drive with good all-terrain tires and/or chains.
What’s there to do in the Winter time?
Some of the best snowmobiling in the state is located at the end of 903 towards Salmon La Sac. A few great places to mention are Gallagher, Lake Ann, & Cooper Lake. You can snowmobile directly from most of our cabins to over 200 miles of groomed trails. No need to trailer your sleds during your entire vacation! You can cross country ski and snowshoe directly from most of our cabins as well. Suncadia Resort is open to the public and offers snowshoeing, cross country skiing, ice skating, and inter-tubing for kids. There are also a few nice hills great for sledding located around most of our cabins. We even have cabins with their own private sledding hills.
What’s there to do in the Summer time?
Some of the best times to experience the area are in the summer. Golfing, hiking, biking, swimming, river rafting, boating, water skiing, ATVs/Dirt Bikes in designated areas only, fly fishing, are just some to mention. You won't want to miss the Cle Elum Rodeo which is always the last full weekend in July!
Is there a shopping center if I need something?
There are numerous shops filled with tempting food, drinks, staples, and accessories. Farm and Home in Cle Elum is our largest general store. Safeway in Cle Elum is our only grocery. But you won’t find any big-box stores, chains, and outlet malls. (Warning: Once you experience this lifestyle, you might never want to leave!)