ASVR FAQ

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Frequently Asked Questions About Reserving Your Vacation Home 

How do I book a vacation with ASVR?

You can call us directly at (509) 649-3099 or book directly on this website. We will then email you instructions on how to review and sign your online rental agreement.

You will always find our lowest rates directly on this website. Unlike VRBO, Homeaway and Airbnb, we do not charge online booking/service fees.

When will I be charged for the rental? 

The entire rental will be charged at booking if your arrival date is less than 60 days from the date you make the reservation. If you are booking more than 60 days in advance, you are charged 50% of your total upon booking. The balance is then charged 60 days prior to your stay. If we are not contacted 60 days prior we automatically charge the card we have on file.

What if there is an illness or family emergency and we need to cancel our reservation?

We do understand that unexpected situations might curtail the best of plans. Should you be unable to continue with your rental reservation it must be in writing or via an email. If your arrival date is greater than sixty (60) days from your formal notification we will refund your deposit(s) 100%, minus a $50 to $100 cancellation fee depending on the home.

If you cancel within sixty (60) days of the scheduled Date of Check-In, you will forfeit 100% of your deposited funds. However, you will have one (1) year from the original date of check-in to rebook (one time only) for the same property for a 20% rebooking fee, subject to availability and only during one of our two designated off-seasons.

What credit cards do you accept?

Visa, MasterCard, and Discover

Why do I have to pay in advance?

Unlike a hotel with identical rooms to rent by the night, there is only one of a specific vacation home. Most guests book their stays far in advance to insure that their special home will not be reserved by another traveler. Consequently, a replacement booking for the same home and dates may not occur on short notice. In exchange for committing their home to a specific date, the homeowner deserves the assurance of corresponding revenue.

What time is check in/check out?

Check in time is any time after 4pm. You will be able to drive right to the property and let yourself in! Check out is any time before 11am.

Are there other charges in addition to rent?

There are other charges in addition to rent that you will see when booking. They will also be on the 1st page of your online rental agreement. These charges will include; house cleaning fee, WA state tax, pet fee if applicable, and a non-refundable damage waiver. 

Does the “sleeps” capacity apply to children and infants?

We don’t charge for children under the age of 3. We will work with you if your guest count exceeds the “sleeps” capacity due to young infants/toddlers. Just give us a call!

How do we get the keys and instructions to the home?

Assuming full payment has been received, you will receive an email from us 4 – 5 days before your arrival that will contain driving directions, emergency phone numbers, and a code to a lock-box or electronic key pad at the home. (Keys are in the lockbox.) 

What is a damage waiver?

The Damage Waiver is added to the reservation when you book on-line. It’s non-refundable and covers any accidental damage up to $1,000, assuming we are notified of the damage prior to your departure.

*Some properties require a Damage Deposit when certain capacities are exceeded in the home.

What happens if there is an emergency in the home?

Call our offices first and leave a message if we don’t pick up. Our office phone is monitored 7 days a week. For after hours, text our emergency cell phone numbers that listed in our voicemail greeting. 

What do we need to bring?

Clothes, food items including spices and condiments. You will find the home clean and stocked with linens, bedding, towels, cookware, paper towels, TP, dishwashing soap, shower soap, shampoo, laundry soap and hand soap. Coffee makers are supplied at all our cabins, but please bring your own coffee.

What about traveler’s insurance?

No one wants to pay for a vacation they can’t take. We encourage you to purchase a traveler’s insurance policy that will compensate you in the event an unpredictable circumstance prevents you from completing your reservation. Travel insurance is available through Travel Guard.

What do we need to do when it’s time to leave?

1. Collect all dishes and place in the dishwasher & start the first load.

2. Collect all trash throughout the home and take it to the trash cans in the garage or attached garbage room.

3. When possible, start the first load of dirty towels in the washer.

4. Turn heat down to 60 degrees during the Winter & lock all windows & doors. During the summer turn the AC to 78 when departing. 

5. Return any moved furniture to its original location.

6. Put away all games & pieces back into their original box and place where it was found.

7. Put the key back in the lock box, if applicable. 

8. When you arrive home you will receive an email from us asking you to fill out an online guest review. Please do so if you have the time! We appreciate it.